Memo to patients
Specialist consultations (initial appointments and examinations) are carried out according to the profiles of medical care provided by FSBI “NMRC RB” of the Ministry of Health of Russia in accordance with the approved schedule.
Consultations are carried out at the expense of the Compulsory Health Insurance scheme, personal funds of citizens and under contracts with legal entities (including contracts under the Voluntary Health Insurance scheme).
For consultations at the expense of the Compulsory Health Insurance scheme a referral for hospitalization according to form 057/у-04 (Annex No. 5 to Order No. 255 of the Ministry of Health and Social Development of the Russian Federation of 22.11.2004), a Compulsory Health Insurance policy and a passport are required.
Patients can make an appointment for a consultation (initial appointment, examination) at the Registration desk by phone: 8-499-277-01-08 or in person.
Admission procedures
Rules and duration of hospitalization
Scheduled hospitalization in FSBI “NMRC RB” of the Ministry of Health of Russia is based on a decision of the Commission for the selection of patients for inpatient treatment.
- Admission of patients for medical rehabilitation at the expense of the Compulsory Health Insurance scheme
- Hospitalization as part of research and development activities at the Centre at the expense of the Federal Budget
- Hospitalization at the expense of patients' own funds
- Patients’ hospitalization at the expense of legal entities (including contracts under the Voluntary Health Insurance scheme)
- Procedures for hospitalization for inpatient medical rehabilitation by FSBI "NMRC RB" of the Ministry of Health of Russia
- Indications for hospitalization for inpatient medical rehabilitation
- Contraindications for hospitalization for inpatient medical rehabilitation
- Contraindications for medical rehabilitation of patients with gynaecological disorders
- High-tech medical care
- Specialized medical care
A leaflet for citizens on the guarantee of free medical care.
View
Information about compulsory health insurance
- Memo to the insured under the Compulsory Medical Insurance Scheme for medical institutions included in the register of medical institutions in Moscow region
- Memo on referral of patients in need of specialized medical care to federal medical institutions through the Uniform State Health Information System
- Procedure for selection and replacement of a health insurance provider
- Order of the Ministry of Health of Russia of 31.07.2020 No. 788н On Approval of the Procedure for organising medical rehabilitation of adults
- Order of the Ministry of Health of Russia of 28.02.2019 No. 108н (as amended on 21.02.2022) On approval of the Rules of compulsory health insurance
- Points of issue of the Compulsory Medical Insurance policies as of 26.04.2023
- Health insurance providers
- Federal law of 29.11.2010 No, 326-ФЗ (as amended on 19.12.2022) About compulsory health insurance in the Russian Federation
- Order of the Ministry of Health of Russia of 23.12.2020 N 1363н On approval of the procedure for referring insured persons to medical institutions, the functions and powers of the founders of which are exercised by the Government of the Russian Federation or federal executive authorities, to provide medical care in accordance with the unified requirements of the basic programme of compulsory medical insurance
- Regulation No. 1499/48 of the Government of the Moscow region of 30 December 2022 entitled "On Moscow regional programme of State guarantees for the free provision of medical care to citizens for 2023 and for the planning period of 2024 and 2025"
- Regulation No. 2497 of the Government of the Russian Federation of 29 December 2022 "On the programme of State guarantees for the free provision of medical care to citizens for 2023 and for the planning period of 2024 and 2025"
Citizens' rights and obligations in the field of health care
- The procedure for a citizen to choose a medical institution when receiving medical care under the programme of state guarantees of free medical care for citizens
- The procedure for a citizen to choose a medical organization (except when providing emergency medical care) outside the territory of the constituent entity of the Russian Federation in which the citizen resides when providing medical care under the programme of state guarantees of free medical care for citizens
- Federal law of 21.11.2011 No. 323-ФЗ On the fundamentals of the protection of citizens' health in the Russian Federation
- Directive No. 2406-r of 12 October 2019 "On approval of the list of vital and essential medicinal products, as well as the lists of medicinal products for medical use and the minimum range of medicinal products required for the provision of medical care"
Territorial programme of state guarantees
Territorial programme of state guarantees of free medical care for citizens
- Moscow regional programme of state guarantees for the free provision of medical care to citizens for 2023 and the planning period of 2024 and 2025
- Regulation of the Government of the Russian Federation No. 2497 of 29 December 2022 "On the programme of State guarantees for the free provision of medical care to citizens for 2023 and the planning period 2024 and 2025”
- Tariff agreement on the implementation of Moscow regional programme of compulsory health insurance in 2023
On the protection of the rights of insured persons
Consumer protection law
View
Where to go if you have any complaints about free medical care.
If you have any complaints about procedures or the quality of medical services provided in health care institutions in Moscow region, you can contact:
Territorial Fund of Compulsory Health Insurance in Moscow region (call centre) тел.: 8-(800)-707-05-61
To contact the Territorial compulsory medical insurance fund of Moscow region to protect your rights in the compulsory medical insurance system, you can use a template of an application form (application, complaint).
If you are not satisfied with the measures taken:
The list of types of medical care financed through compulsory health insurance is defined in the Moscow regional compulsory health insurance programme, which is an integral part of the Moscow regional programme of state guarantees of free medical care for Russian citizens, approved by a regulation of the Government of the Moscow region.
Compulsory health insurance funds cover the entire range of necessary diagnostic and therapeutic measures that have been determined by the attending physician.
Violations of the rights of insured persons to health care under compulsory health insurance include:
Territorial programme of state guarantees of free medical care for citizens
- Requirement to urgently replace the compulsory health insurance policy valid until 31.12.2010 or issued until 01.05.2011 with a unified compulsory health insurance policy in order to receive medical care.
- Refusal to provide free medical care in accordance with compulsory health insurance schemes.
- Refusal to provide free medical care for emergency and urgent conditions due to the absence of a compulsory health insurance policy.
- Charging the patient (within the framework of voluntary health insurance during the period of receiving medical care or in the form of paid services) for the provided medical care, provided by the programmes of compulsory health insurance.
- The need for the patient to purchase medicines included in the standard of medical care for the disease, drug formularies; included in the "List of Vital and Essential Medicines", and medical devices during inpatient treatment as prescribed by the doctor.
- Restriction of the right to choose a medical institution from among the medical institutions operating in the sphere of compulsory health insurance.
- Restriction of the right to choose a doctor in accordance with the laws of the Russian Federation.
- Failure to comply with the conditions for the provision of medical care, including the waiting period for medical care provided on a planned basis.
- Violation of medical ethics and deontology by employees of a healthcare institution.
- Unsatisfactory quality of free medical care provided.
- Unsatisfactory sanitary and hygienic state of the medical institution.
- Unlawful dissemination of personal data.
If their rights are violated when receiving medical care under a compulsory health insurance policy in the Moscow region, the insured persons have the right to apply to:
The main role in protecting the rights and legitimate interests of insured persons in compulsory health insurance is played by health insurance providers.
If the rights of an insured person in the field of compulsory health insurance are violated, you must immediately contact the health insurance company that issued the compulsory health insurance policy.
Health insurance providers operating in the field of compulsory health insurance in Moscow region.
Health insurance providers
Contacts of the Territorial Fund of Compulsory Health Insurance in Moscow region and health insurance providers in Moscow region with which FSBI "NMRC RB" of the Ministry of Health of Russia has concluded contracts for the provision and payment of medical care under the compulsory health insurance scheme:
"RESO-MED Insurance Medical Company" LLC
Russian hotline telephone number
8 (800) 200-92-04
Russian hotline telephone number for Moscow
8 (496) 435-20-22
Email
sekretar@reso-med.com
www.reso-med.com
Address:
26 Uritsky str., Pavlovsky Posad, Moscow region, 142500
JSC "Medical Joint Stock Insurance Company" JSC "Max-M"
Hotline telephone number for Moscow region
8 (800) 555-50-03, 8 (495) 730-11-01
Hotline telephone number for Moscow
8 (499) 323-97-25
Email
makcm_mo@makcm.ru
www.makcm.ru
Address:
78, bld. 1 Kashirskoye Shosse, Moscow, 115409, Mon-Fri: 09:00 - 21:00, lunch: 13:15 - 14:00, Extra break: 18:00 - 18:15
"Medstrakh Medical Insurance Company" LLC
multi-line phone
8 (495) 777-23-23
Email
sekretar@medstrakh.ru
www.medstrakh.ru
Address:
17A, bld. 1B, Verkhnyaya Krasnoselskaya str., Moscow, 107140 Mon-Sun: 08.00 - 22.00
"SOGAZ-Med Insurance Company" JSC
Russia hotline telephone number
8 (800) 100-07-02
fax
8 (495) 225-23-11
Email
mosdir@sogaz-med.ru
www.sogaz-med.ru
Address:
16, bld. 1, 2nd Yuzhnoportovy proezd, Moscow, 115432. Mon - Thu: 8:30 - 17:15; Fri: 8:30 - 16:00
"Capital Medical Insurance" LLC
Compulsory Health Insurance (CHI) hotline
8 (800) 100-81-02
Telephone
8 (499) 142-73-348, 8 (495) 287-81-25
Email
oms@kapmed.ru
www.kapmed.ru
Адрес
13, bldg. 19, Bolshaya Tatarskaya str., Moscow, 115184
23/8, bld. 1, Novozavodskaya str., Moscow, 121309 (Directorate)
Territorial Fund of Compulsory Health Insurance in Moscow region
Hotline
8 (800) 707-05-61
Phone
+7 (495) 587-87-89 доб. 10-01, Department for Protection of the Rights of Insured Persons: 8 (495) 587-87-89 доб. 10-86, 10-79
Email
general@mofoms.ru
www.mgfoms.ru
Actual address:
46, bld. 1, Butyrskaya str., Moscow 127015
Address for citizens' enquiries:
4 Ordzhonikidze str., Balashikha, Moscow region, 143900. 1st Deputy Director Danilova Lyudmila, Mon - Thu: 09:00 - 17:45, Fri: 09:00 - 16:30 lunch: 13:00 - 13:30
The rights of insured persons to free medical care in areas other than their place of residence are protected by the territorial compulsory medical insurance funds in the area where the insured person receives his or her medical care. Addresses and telephone numbers of territorial compulsory medical insurance funds can be found on the website of the Federal Compulsory Medical Insurance Fund www.ffoms.ru.